Category: Product Manager

Situation, Motivation, Expected Outcome
Continuous Onboarding

Onboarding guru Hulick on JTBD

If you are a Product Manager, Designer, you have probably heard of onboarding guru Samuel Hulick. Even Customer Success people are aware of his tear-downs

Feature Announcements

Calm App: What’s New Announcement

Some time ago, I posted a review of a few meditation App’s onboarding experience. One of those was “Calm” which I believe (along with headspace,

Onboarding

Manage “empty states” with tips

Empty states are the unfortunate onboarding journey that your users often experience. This is the place where a user doesn’t experience value until the user