Continuous Onboarding Archives - Pointzi - Guides, Onboarding & Growth for Web & Mobile Apps

Oct 11

Onboarding guru Hullick on JTBD

If you are a Product Manager, Designer, you have probably heard of onboarding guru Samual Hullick. Even Customer Success people are aware of his tear-downs of early experiences in mobile and web apps. We’ve even emulated his approach with a few posts on this blog. 🙂 In his latest “Value Paths” podcast, he laments a 


Jul 12

Announcing the New Pointzi Web Creator

In the upcoming weeks we are releasing an update to our Chrome Extension for web apps. This is a great addition and actually shoots past the current mobile guide creation interface which will adopt some of the elements here. Specifically: New design for a user friendly experience & navigation New targeting tool for tip placement


Nov 7

What is Continuous Onboarding?

Onboarding is usually considered to be the first 5 minutes of the user’s experience in the App. But successful Apps always have FEATURE #2. This needs onboarding too! Scott Middleton challenged this perspective in our recent Onboarding Best Practices webinar. Scott has his own “Aha” moment about why onboarding is really “Continuous Onboarding”. https://vimeo.com/371063593We can simply break