Latest Posts

Aug 19

Manage “empty states” with tips

Empty states are the unfortunate onboarding journey that your users often experience. This is the place where a user doesn’t experience value until the user has the “aha” moment. e.g for Trello or Monday, this is clicking “finish” on one of their action items. How do we solve this?  I attended a great session with


Jul 21

Slack’s contextual tips for Huddles

Slack has either boosted productivity or destroyed it in the workplace 😉 – it’s hard to tell!  It does however get everyone talking about a topic and we covered previously about how Feature Announcements are done at Slack. So it’s no surprise that Slack used contextual tips to announce “Huddles” (Discord-style voice conversations). Contextual Tip


Jul 14
iceberg

Onboarding: the tip of the engagement iceberg

We all love to talk about “sprints”. Mature Product teams know that user engagement is a marathon. Startups and under-resourced Product teams think in sprints. They often only consider the “immediate” that neglects the true lifecycle of their (soon to be successful) App. “We just need a home page guide” “We only want a Carousel


Jul 12

Announcing the New Pointzi Web Creator

In the upcoming weeks we are releasing an update to our Chrome Extension for web apps. This is a great addition and actually shoots past the current mobile guide creation interface which will adopt some of the elements here. Specifically: New design for a user friendly experience & navigation New targeting tool for tip placement


Jun 28

6 onboarding UX emotions

In an earlier post we covered how Eventbrite tracked anger vs delight. Today I cover 6 onboarding UX emotions your users may experience when trialling your App. Your user’s journey is a mix of “will this work for me?”, “how does this work”, “that didn’t work”, “aha-yes!”. For a new user it’s a roller-coaster of