Understanding that the mobile version of your product is a key feature of product-led companies will help you prioritize what’s truly important for your team and efforts. By relying on onboarding feedback from mobile users, you’re doing a huge favor for your future self and the future of your company. Involving the clients and asking for their feedback should be a top priority, as their opinion helps with optimizing your product.
Besides the positive impact of their feedback on your product, interacting with your users through their onboarding feedback also builds a bridge between them and your company. Having returning users who rely on you, and who you can rely on is a true advantage in a sea of product-lead companies.
To conclude, the relevance of onboarding feedback is undeniable, especially when it comes to mobile versions of SaaS products. By involving the client in perfecting your product, you gradually build a rapport with them, which has as its main benefit the mutual reliance between company and user. Moreover, you get to know the client through their feedback, which helps you predict their needs moving forward.Â
Lastly, if the users feel heard when it comes to feedback implementation, they are more likely to continue using your product, which will lead to continuous growth, which is already the goal for product-lead companies.
Do you want to learn more about how to better capture feedback and how to make use of it in your future business procedures? Book a demo and get started with Pointzi!