In B2B SaaS its super-common for the prospect to ask for an extension for their trial.
At Pointzi we get this all the time because whilst the Product Manager loves what they see, they need to schedule developers to integrate the mobile SDK’s – so our 14 day trial is sometimes too short.
Deputy recognized this as a reality of their business and their customer success so they flipped it on its head and allowed customers to self-service their trial extension by performing onboarding tasks.
Lets hear what Jordan and Francois have to say: