In the past nobody actually read the manual. Now, we can expect that a mobile-on-the-go workforce or user base will never go hunting around for docs.
The solution is:
- have Apps so simple they need no explanation (e.g like a shopping app)
- deliver feature-rich Apps but with Consumer-grade UX (as discussed above)
- Provide contextual help via tips, tours, tooltips (as shown by G-Suite Training)
- Add some videos
The best solution is a blend of (2), (3) and possibly a sprinkling of (4). Some companies use videos or animated-GIFs but we think they should be used sparingly.
Generally load times, delays, resolution makes them sub-optimal. More importantly –Â looping animated GIFs are funny with cats, but when it shows someone picking from a drop-down list and scrolling around, its plain boring or confusing!